On-Site CNC Machine Repair & Field Service
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On-Site CNC Field Service
Pelican CNC provides on-site field service for CNC machines and industrial equipment requiring troubleshooting, repair, maintenance or technical support. Our field-service team can evaluate machine issues at your facility and help identify the cause of controls, drives, motors, alarms and other CNC-related problems.
On-site support can be used for machine breakdowns, control troubleshooting, drive and motor issues, machine alarms, recovery support, maintenance and selected upgrade requirements.
- CNC Diagnostics
- Control Troubleshooting
- Drive & Motor Support
- Machine Recovery
- Maintenance
- Upgrades
CNC Field Service Capabilities
Breakdown Diagnostics
On-site troubleshooting to identify the cause of CNC machine failures and unexpected downtime.
Control Troubleshooting
Support for CNC control issues, communication problems, parameter-related issues and control alarms.
Drive & Motor Issues
Troubleshooting support for servo drives, spindle drives, servo motors and related motion components.
Machine Alarms
Help diagnose machine, CNC, drive and system alarms to identify appropriate recovery steps.
Machine Recovery
On-site support to help restore CNC machine operation following qualifying equipment failures.
Maintenance & Upgrades
Technical support for selected CNC maintenance, system upgrades and machine improvement projects.
Major Machine Brands We Service
What to Provide Before Field-Service Dispatch
Providing accurate machine information before dispatch helps our team understand the problem and prepare for the service visit.!
Machine
Machine manufacturer, model and any available machine identification information.
CNC Control
NC control manufacturer and control model or series.
Alarm / Error
Current alarm numbers, error messages or machine symptoms.
Location
Customer facility location where the engineer will perform the service.
Urgency
Explain whether the machine is fully down, partially operational or requires scheduled service.
Photos & Prior Work
Provide relevant photos, alarm screens and details of previous repair or service work when available.
Senior Service Engineers
Please call (832) 678-4808 to schedule your service!
Franky Qian
Franky brings over 13 years of field experience and deep expertise in Fanuc and Mitsubishi CNC control systems. His strong knowledge of ladder logic, servo control, and CNC diagnostics has earned him an outstanding reputation among manufacturers across the United States for solving complex machine issues quickly and effectively.
Be Le
Okuma Service Specialist
Be is a highly experienced Okuma service specialist known for his deep technical knowledge and precise troubleshooting skills. His expertise and dedication to customer service have made him one of the most trusted CNC service engineers in Texas.
Rubiel Leon
Automation & Electronics Specialist
Rubiel combines strong expertise in automation control, electronics, and computer science to tackle the most challenging technical problems. His analytical approach and advanced diagnostic skills allow him to identify and resolve complex CNC machine issues that others cannot.
Field-Service Scheduling, Travel & Respons
Field-service scheduling depends on engineer availability, service location, equipment requirements and the urgency of the request. Travel requirements and service arrangements are confirmed before dispatch..
Scheduling
Coordinate a service visit based on equipment needs and engineer availability.
Travel
Service territory and travel requirements are confirmed before dispatch.
Response
Response timing depends on urgency, location, engineer availability and project requirements.
How Our Field-Service Process Works
Retrofit and rebuild projects require coordination between the machine’s existing condition, engineering requirements and implementation scope. Our process is structured to evaluate the equipment before changes are made and support a controlled transition through commissioning.
01
Request
Submit your machine and service requirements.
02
Technical Review
Our team reviews the machine, control, symptoms and available information.
03
Service Planning
Determine the appropriate engineer, service requirements and scheduling.
04
Engineer Dispatch
Coordinate the engineer’s visit to the customer facility.
05
On-Site Diagnosis
Diagnose the machine problem and identify the appropriate service approach.
06
Repair / Recovery
Perform applicable troubleshooting, repair or recovery work.
07
Service Completion
Complete the service visit and document the work performed.
Repair Request Form
Send us the information available for your obsolete or discontinued CNC component. Our technical team will review the request and determine what sourcing or replacement options may be available.
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